Terms and Services

Version 1.0 | Last Revised: May 1, 2026

Welcome to Flono!

These Terms of Service (“Terms”) constitute a legally binding agreement between RevSEA (doing business as Flono, “the Provider,” “we,” “us”) and the legal entity or sole practitioner subscribing to the Services (“Subscriber,” “you”). These Terms govern your access to the Flono EMR platform, administrative portals, and internal clinical tools (collectively, the “Services”).

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Flono if you do not agree to take all of the terms and conditions stated on this page.

1. Description of Services and Limitations

Flono is an internal clinic management and Electronic Medical Record (EMR) system.

The Service is designed for use by Clinic Staff. There is no patient-facing interface. You are responsible for all manual data entry and patient communications.

Flono is a technical tool. We do not provide medical advice, triage, or clinical decision support. The accuracy of the records, including those created via stylus input, is the sole responsibility of the licensed practitioner.

2. Definitions

• Subscriber: The paying entity (Clinic/Med Spa/Dental Practice).

• Clinic User: Staff members (Doctors, Beauticians, Receptionist, Cashiers) authorized by the Subscriber.

• Patient: The end-customer of the Subscriber.

  Patients are not parties to this agreement as Flono is an internal-only tool.

3. Subscriber Account and Responsibilities

The individual who initiates the subscription is the “Account Owner.” They have absolute authority over the account, including the power to delete staff and export data.

You are responsible for the conduct of all staff using flono.io credentials. Any action taken under a clinic login (e.g., unauthorized viewing of a patient file) is legally deemed an action by the Subscriber.

You must implement a policy for strong passwords. Flono is not liable for "social engineering" attacks or stolen tablets where the session was left active.

4. Intellectual Property and Licensing

Flono owns all rights to the Flono webapp user interface, the specific vector-capture method for stylus handwriting, and all underlying code.

We grant you a revocable, non-exclusive license for the duration of your paid subscription.

You are restricted not to:

(i) Copy or "scrape" the anatomical illustrations provided;

(ii) Use Flono to train AI/Machine Learning models;

(iii) Resell access to Flono to third-party clinics.

5. Data Ownership and Privacy

You own all Patient Data, medical charts, and billing records. We do not claim any ownership over the clinical content of your database.

You appoint us as your "Data Processor." You warrant that you have obtained all necessary legal consents from patients to store their medical history and photos on a cloud-based EMR.

You grant Flono a license to use aggregated, non-identifiable data (e.g., "Total treatments performed across all clinics") for the purpose of improving system performance and industry benchmarking.

6. Payments, Subscriptions, and Taxes

All payments are processed monthly in advance via Stripe and charged in USD. You must maintain valid payment information. Subscriptions renew automatically unless canceled via the Admin Portal by Subscriber.

All fees are non-refundable except where required by law.

Exceeding your storage limit (e.g., 1GB for Flow) may require an immediate upgrade to maintain data-saving functionality.

If a payment fails, we provide a 7-day grace period. On day 8, your account will be "Suspended" (Read-Only). On day 30, access will be terminated.

You are responsible for any local digital services taxes or withholding taxes required by your government.

7. Stylus Input and Record Integrity

We do not guarantee that your handwriting will be legible to third parties or insurance auditors.

It is the practitioner’s responsibility to use the "Save" feature to ensure records remain unedited for legal compliance.

8. Indemnification and Limitation of Liability

To the fullest extent permitted by law:

• Indemnity: You agree to defend and indemnify RevSEA and Flono against any third-party claims (including patient lawsuits) arising from your use of the software, medical errors, or data breaches caused by your staff.

• Liability Cap: Our total liability for any incident whether in contract or tort is limited to the fees paid by you in the three (3) months prior to the event.

• No Indirect Damages: We are not liable for lost profits if your clinic cannot operate during an internet outage or server maintenance.

9. Termination and Data Export

Upon termination or cancellation of subscription, you have 30 days to export your records via CSV or PDF (where available). After 30 days, we have no legal obligation to maintain your data and will purge it from our servers to ensure patient privacy.

10. Dispute Resolution and Arbitration

All disputes shall be resolved through binding individual arbitration in the jurisdiction of RevSEA’s registration. You waive your right to participate in a class-action lawsuit. Any claim must be filed within one (1) year of the incident.

11. Governing Law

These Terms are governed by the laws of the Thailand where RevSEA Co., Ltd is incorporated.